We are trading with you subject to these Terms & Conditions stipulated below:
Inquiry
We would definitely accept online, email or fax inquiry and normally, replying would be sent out within 48 hours. But this time does not contain Chinese holidays or weekends.
Confirmation
After achieving agreements of the prices, delivery time&payment, we would require you to confirm the PI(Proforma Innvoice), which will detail the order contents as products, QTY, Unit Price, Total Value, delivery time, terms of payment and other terms.
Mini order
For retailers, we would require a min order of 2000USD mixed in total. 300PC for each item/color is a basic condition. 600PCs for the ones without tooling.
For wholesalers, we need a min order of 10,000USD in total. 500PCs per item/color is a basic rule.
Delivery
We would try our best to start the mass production of the order as soon as possible. Generally, we would confirm the exact delivery time with our customer. Our customers will be kept informed regarding the order delivery time.
Sample Policy
LIDER will provide you up to 5 free samples with freight paid by our customer. We would charge samples for over 5 PCs or the total value is more than 4USD as well as the freight. Samples are for quality purpose only. Copy is forbidden at any time.
Normally it will take about 2-4 days to finish the samples according to the style and item.
Free samples are available for our regular customers at any time and anywhere.
Payment
Mainly we accept T/T or Western Union. L/C at sight is only for big orders.
We would require 30%-50% deposit before mass production. Balance clearance before shipment is required.
Discrepancy
If case of quantity discrepancy, our customer should inform us within 7 days after the arrival of the goods. We would check and find way to settle this along with our customers.
Faulty Goods
Should any of the goods you have order arrive Faulty or Damaged, inform us within 7 days of arrival and we will investigate and settle the fault with you to suit your requirements. Due to faulty material or workmanship, we would replace them without any reason after we have investigated them.
Warranty
Normally we offer a full year of replacement warranty for genuine and high quality cases,6 months for other cases. We also would give our customers a special warranty according to the prices and requirements.
Complaints
Lider aims to keep everyone of our customers 100% satisfied with the service we offer. We do have a wide range of customers that are very happy and satisfied with our services. However, we do admit that sometimes there are problems that may occur, for this reason we like to hear your complaints regarding our service or quality. When we receive your complaint we will investigate the matter and come to a solution for the error. We will do our best to prevent the problem from occurring in the future.
Production capacity
Although we are a new company just set up in year 2005. We are proudly announce that we can finish 350K cases within a month. |
